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IRS Asks Taxpayers to Resist Calling Next Week
Source:
accountingtoday.com
- Feb 14, 2014
The Internal Revenue Service is urging taxpayers to resist the urge to call the agency for answers to tax questions as it anticipates an avalanche of phone calls next week and is instead asking them to go online for help.
The IRS reminded taxpayers Thursday that the Presidents Day holiday period typically marks one of the busiest weeks of the tax-filing season for its phone lines. It noted that there are other alternatives to help taxpayers find answers to commonly asked tax questions.
The IRS opened tax season on January 31 after a two-week delay prompted by the government shutdown last October (see IRS Kicks off Tax Season for Individual Returns). However, it has been struggling with a series of budget cuts in recent years that have delayed response times to phone calls and other matters.
On Tuesday, the IRS’s new commissioner, John Koskinen, released a video on YouTube, in which he also requested taxpayers to use the agency’s Web site and other self-help tools, and warned about long wait times on the phone (see New IRS Commissioner Releases YouTube Tax Season Video).
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Category: General Business
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